How Trussle works
With Trussle, first you’ll have to fill out your details on their website, that’s your personal details, and information about the property you want to get a mortgage on, plus the type of mortgage.
After that, you’ll speak to a Trussle mortgage advisor, who’s a qualified professional, and able to give you advice on which mortgage is right for you. Pretty simple so far!
If you like the sound of the mortgage they recommend for you, they can also go ahead and apply for a mortgage with the lender and handle all the paperwork. So, it’s pretty much what any mortgage broker does.
Trussle is a bit different as they’ve got the website to fill out your details, so you can do it in your own time, rather than having to schedule a meeting or do it over the phone – but you can still call if you like.
You’ll still have to arrange your own conveyancer (the person who does the legal side of buying a home), and a building survey. Trussle just handles the mortgage.
How much is Trussle?
Here’s some great news to hear – Trussle is completely free to use! There’s no fee to pay for mortgage advice. Trussle gets paid from the lenders when they find you a mortgage.
It’s becoming more common to offer mortgage advice for free, and Trussle aren’t the only ones, there’s Habito and London & Country too (check out our guide on online mortgage advisors).
Traditionally, you would have to arrange a meeting with a mortgage broker and they might come round your house (in the very old days!), or conversations over the phone – and these types of brokers would charge around £500, and sometimes more. So you’re saving quite a bit of cash by using a more modern broker!
You might still have to pay a fee to the mortgage lender to get the mortgage, but it’s the mortgage broker’s job to find the best deal for you that includes all the extra mortgage fees.
Plus, there will be fees for the legal stuff that happens when you buy a house, you’ll have to find your own conveyancer or solicitor to handle that, and there will be fees for a building survey, and again you’ll need to arrange that too.
However, Habito actually offers all of this as a package – they’ll handle everything to do with buying your home from start to finish. It’s a real stress-saver, and you could even save money, check out our Habito review to learn more.
The customer support is great.
As we’ve mentioned Trussle’s service is mostly based online and you can chat to them there, they’re very helpful. And, you can also call them on the phone too if you prefer.
Finally, on their website there’s a useful Help Centre where they answer any questions you might have about using Trussle or mortgages in general.
Is Trussle safe?
Yep! It’s authorised and regulated in the UK by the Financial Conduct Authority (FCA), which means they’ve been reviewed and are approved to find you the right mortgage.
It also means if you are unhappy with the mortgage you end up getting, and think there was a better deal you could be entitled to compensation.
Trussle customer reviews
Customers love Trussle.
It’s got an excellent rating on Trustpilot, the popular reviews website, of 4.7 out of 5, from over 6,000 reviews. That’s hard to get, especially in financial services where customer service is often an afterthought.
Most customers are very happy with the mortgage they were recommended and the service in general. Only a few had issues with delays and communication.
We really like Trussle – they can find the right mortgage for you, from most of the mortgages out there, and for free!
Our main negative with Trussle is they don’t search for direct-only deals, so you’ll need to do a bit of work yourself to check direct-only lenders if you did want to check every deal out there.
The customer service is great, and you can fit everything around your busy schedule by using their website and live-chat, and there’s no meetings – or simply handle everything over the phone. Whatever suits you!
However, having said that, Trussle isn’t necessarily unique, it’s a typical mortgage broker (albeit quite modern), and all they do is handle the mortgage, rather than the whole process of buying your home – so you’ve still got all the stress of that too.
We recommend checking out Habito who can handle everything for you (plus the mortgage, and for free). Here’s our Habito review to learn more.
Overall, Trussle is good, but not amazing, it’s your standard mortgage broker with a few more benefits, so we’re giving it a solid 3 stars. If you think it’s for you, get started on their website.